TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 0072982306 (alk. paper)
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - Book is accompanied by one CD, entitled'  Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media; Includes bibliographical references and indexes
ER  -