Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 5th ed. 
 - xiv, 605 p. :  ill. ;  27 cm. +  1 CD-ROM (4 3/4 in.) 
 - Irwin/McGraw-Hill series in operations and decision sciences .
<br/><br/> Book is accompanied by one CD, entitled'  Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media 
<br/><br/>Includes bibliographical references and indexes 
<br/><br/><label>ISBN: </label>0072982306 (alk. paper)  RM457.28 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.