TY  - ADVS
ED  - HSTN
ED  - Primedia Workplace Learning
TI  - Winning with difficult people: understanding behavior 
PY  - 2003///
CY  - Carrollton, Tx
PB  - Primedia Healthcare
KW  - Interpersonal relations
KW  - Social behavior
KW  - Attitude
N2  - Discusses a strategy to understand difficult behavior and what may or may not cause it; gives examples of the six options available in responding to a difficult person
ER  -