Winning with difficult people understanding behavior / [videorecording] : [HSTN] - Carrollton, Tx : Primedia Healthcare, 2003 - 1 videocassette (VHS) (30 min.) : sd., col. ; 1/2 in. - Management dynamics .

Discusses a strategy to understand difficult behavior and what may or may not cause it; gives examples of the six options available in responding to a difficult person


VHS format

RM1121.58


Interpersonal relations
Social behavior
Attitude