Winning with difficult people  understanding behavior /  [videorecording] : 
[HSTN] 
 - Carrollton, Tx :  Primedia Healthcare,  2003 
 - 1 videocassette (VHS) (30 min.) :  sd., col. ;  1/2 in. 
 - Management dynamics .
<br/><br/> Discusses a strategy to understand difficult behavior and what may or may not cause it; gives examples of the six options available in responding to a difficult person 
<br/><br/><br/>VHS format 
<br/><br/><label>ISBN: </label> RM1121.58 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Social behavior<br/>Attitude