TY  - BOOK
AU  - Hale,Judith A.
AU  - Westgaard,Odin
TI  - Achieving a leadership role for training: how to use the Baldrige criteria and ISO standards to keep training competitive 
SN  - 0527762490
PY  - 1995///
CY  - New York
PB  - Quality Resources
KW  - Employees
KW  - Training of
KW  - Quality control
KW  - Executives
KW  - Total quality management
KW  - Study and teaching
KW  - International organization for standardization
ER  -