Achieving a leadership role for training : how to use the Baldrige criteria and ISO standards to keep training competitive /
Judith A. Hale, Odin Westgaard
- New York : Quality Resources, 1995
- 176 p. : ill. ; 23 cm.
0527762490
95-006282
Employees--Training of--Quality control Executives--Training of--Quality control Total quality management--Study and teaching International organization for standardization