TY  - BOOK
AU  - Coffman,Steve
TI  - Going live: starting and running a virtual reference service 
SN  - 0838908500 (alk. paper)
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services (Libraries)
KW  - Internet in library reference services
N1  - Includes bibliographical references (p. 157-176) and index; Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
ER  -