Coffman, Steve <br/><br/>
Going live :  starting and running a virtual reference service / 
Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. 
 - Chicago :  American Library Association,  2003. 
 - viii, 182 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 157-176) and index 
<br/><br/>Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? 
<br/><br/><label>ISBN: </label>0838908500 (alk. paper)  RM229.14 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Internet in library reference services