TY  - BOOK
AU  - Jurewicz,Lynn
AU  - Cutler,Todd
TI  - High tech, high touch: library customer service through technology 
SN  - 0838908608 (pbk. : alk. paper)
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and the Internet
KW  - Public services (Libraries)
KW  - Technological innovations
KW  - Customer services
KW  - Library Web sites
N1  - References : p. 135-137; Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services
ER  -