Empowering your library : a guide to improving service, productivity, & participation - Christopher, Connie (Chicago : American Library Association, 2003)
The case for an empowered library -- Empowerment and the learning organization -- What about motivation? -- Excellent communication -- Creating shared vision and trust -- The manager's role -- Interpersonal and team skills -- Emotional intelligence -- Empowered library leadership
Keywords: Library personnel management; Employee empowerment; Employee motivation