Dealing with difficult people 

 - Boston :  Harvard Business School Press,  2005 
 - ix, 140 p. ;  22 cm. 
 - The results-driven manager series .
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>1591396344 (pbk.)  RM60.10 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem employees<br/>Interpersonal conflict<br/>Personnel management