Lucas, Rosemary Employment relations in the hospitality and tourism industries / Rosemary Lucas - New York : Routledge, 2004 - xx, 306 p. ; 23 cm. - Routledge studies in employment relations . ISBN: 0415297117 (hardback) RM618.40 0415297125 (pbk.) Subjects--Topical Terms: Hospitality industry--Personnel managementTourism--Personnel management