Basch, Michael D. <br/><br/>
Customer culture :  how FedEx and other great companies put the customer first every day / 
Michael D. Basch 
 - New York :  Prentice Hall,  2003 
 - xxv, 274 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0131303201  RM48.04 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate culture<br/>Organizational effectiveness<br/>Quality of work life<br/>Customer loyalty