TY  - BOOK
AU  - Van Duyne,Douglas K.
AU  - Landay,James A.
AU  - Hong,Jason I.
TI  - The design of sites: patterns, principles, and processes for crafting a customer-centered Web experience 
SN  - 020172149X (pbk.)
PY  - 2003///
CY  - Boston
PB  - Addison-Wesley
KW  - Web sites
KW  - Design
N1  - Includes bibliographical references (p. 695-725) and index
ER  -