Van Duyne, Douglas K.,  1966- <br/><br/>
The design of sites :  patterns, principles, and processes for crafting a customer-centered Web experience / 
Douglas K. Van Duyne, James A. Landay, Jason I. Hong. 
 - Boston :  Addison-Wesley,  2003. 
 - xxxvii, 762 p. :  col. ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 695-725) and index. 
<br/><br/><label>ISBN: </label>020172149X (pbk.)  RM221.06 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Web sites--Design.