Ambler, Tim Marketing and the bottom line : the marketing metrics to pump up cash flow / Tim Ambler - 2nd ed. - London : Prentice Hall, 2003 - xiv, 320 p. : ill. ; 25 cm. ISBN: 0273661949 RM136.64 Subjects--Topical Terms: Marketing--ManagementMarketing--Cost effectiveness--MeasurementCorporat benefits