TY - BOOK AU - Sio,Hong Tih TI - Service quality and its influences in the internet context PY - 2004/// CY - Glasgow, United Kingdom PB - University of Strathclyde KW - University of Strathclyde KW - Dissertations KW - Internet marketing KW - Service industries KW - Marketing KW - Consumer services KW - Dissertations, Academic KW - Scotland N1 - Thesis (Ph.D.) - University of Strathclyde, 2004; References : p. 393-425 ER -