Sio, Hong Tih <br/><br/>
Service quality and its influences in the internet context / 
Sio Hong Tih 
 - Glasgow, United Kingdom :  University of Strathclyde,  2004 
 - 2v. :  ill. ;  30 cm. 
<br/><br/>Thesis (Ph.D.) - University of Strathclyde, 2004 
<br/><br/>References : p. 393-425 
<br/><br/><label>Subjects--Corporate Names: </label><br/>University of Strathclyde--Dissertations
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet marketing<br/>Service industries--Marketing<br/>Consumer services<br/>Dissertations, Academic--Scotland