TY - BOOK AU - Kimber,Raymond J. AU - Grenier,Robert W. AU - Heldt,John J. TI - Quality management handbook SN - 0824793560 (hardcover : alk. paper) PY - 1997/// CY - New York PB - Marcel Dekker KW - Quality control KW - Handbooks, manuals, etc N1 - Includes bibliographies and index ER -