The results-driven manager : face-to-face communications for clarity and impact : a timesaving guide. (Boston, Mass. : Harvard Business School Press, 2004)
Bahan ini ditempatkan di Koleksi Tanda Merah sehingga bulan Jun 2005 - hanya pinjaman pensyarah sahaja.
Koleksi sumbangan Prof. Dr. Mohd. Safar Hasim.
Keywords: Business communication; Oral communication; Nonverbal communication; Miscommunication; Results-driven manager series