TY  - BOOK
AU  - Ebel,Kenneth E.
TI  - Achieving excellence in business: a practical guide to the total quality transformation process 
SN  - 0824785223
PY  - 1991///
CY  - Milwaukee
PB  - ASQC Quality Press
KW  - Total quality management
KW  - Success in business
N1  - Includes bibliographical references (p. 183-185) and index
ER  -