TY  - BOOK
AU  - Stevenson,Tom
AU  - Barcus,Sam W.
TI  - The relationship advantage: become a trusted advisor and create clients for life 
SN  - 0793170265 (hbk.)
PY  - 2003///
CY  - Chicago
PB  - Dearborn
KW  - Customer relations
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip043/2003009490.html
ER  -