Stevenson, Tom,  1943- <br/><br/>
The relationship advantage :  become a trusted advisor and create clients for life / 
Tom Stevenson & Sam Barcus 
 - Chicago :  Dearborn,  2003 
 - xvi, 248 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0793170265 (hbk.)  RM96.25 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations