Gonthier, Giovinella <br/><br/>
Rude awakenings :  overcoming the civility crisis in the workplace / 
Giovinella Gonthier with Kevin Morrissey 
 - Chicago :  Dearborn Trade,  2002 
 - xvi, 229 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>079315197X  RM96.25 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee morale<br/>Employee competitive behavior<br/>Courtesy in the workplace