Iklim kualiti organisasi dan amalan kualiti di sekolah-sekolah menengah daerah Hilir Perak, Perak Darul Ridzuan] - Jaafar Md. Napis (Bangi : Perpustakaan Tun Seri Lanang, 2004)
Tesis (Sarjana Pendidikan ) - Universiti Kebangsaan Malaysia, 1999
Keywords: Universiti Kebangsaan Malaysia -- Dissertations; Total quality management in education -- Perak; School management and organization -- Perak; Total qualit management -- Perak; School improvement programs -- Perak; Dissertations, Academic -- Malaysia