Humby, Clive Scoring points : how Tesco is winning customer loyalty / Clive Humby and Terry Hunt, with Tim Phillips - Sterling, VA : Kogan Page, 2004 - x, 276 p. ; 24 cm. Includes bibliographical references and index ISBN: 074943578X RM205.62 Subjects--Corporate Names: Tesco (Firm)--History--20th century Subjects--Topical Terms: Customer loyalty programs--Great Britain--Case studies