Services management :  an integrated approach / 
edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck 
 - 2nd ed. 
 - Harlow, England :  Prentice-Hall,  2003 
 - xxvi, 529 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>027367353X  RM225.08 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services industries--Management