TY  - BOOK
AU  - Thompson,Harvey
TI  - Who stole my customer?: winning strategies for creating and sustaining customer loyalty 
SN  - 0131453564
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer loyalty
KW  - Customer relations
KW  - Consumer satisfaction
N1  - Includes index
ER  -