Thompson, Harvey <br/><br/>
Who stole my customer? :  winning strategies for creating and sustaining customer loyalty / 
Harvey Thompson 
 - Upper Saddle River, NJ :  Prentice Hall,  2003 
 - xiv,210 p. ; 22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0131453564  RM76.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations<br/>Consumer satisfaction