How to complain and get results :  a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP 

 - New ed. 
 - Pulau Pinang :  Consumers' Association of Penang,  2003 
 - 254 p. :  ill. ;  19 cm. 
<br/><br/><label>ISBN: </label>9831041569  RM16.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints