TY  - BOOK
AU  - Greiner,Donna
AU  - Kinni,Theodore B.
TI  - 1,001 ways to keep customers coming back: wow ideas that make customers happy and will increase your bottom line 
SN  - 9839214942
PY  - 1999///
CY  - Petaling Jaya
PB  - Advantage Quest Publications
KW  - Customer satisfaction
KW  - Customer services
KW  - Customer relations
KW  - Customer loyalty
ER  -