TY  - ADVS
AU  - Rosell,Robert
AU  - Rosell,Patricia McDermott
TI  - The respectful workplace
PY  - 1994///
CY  - Washington
PB  - Quality Media Resources
KW  - Conflict management
KW  - Work environment
N1  - program 1; Opening the right doors -; program 2; Diffusing hostility through customer service -; program 3; Managing harmony; Editor, Lynn de Vree ; writer, Marilyn Turkovich
ER  -