TQM as a focus for improving overall service performance and customer satisfaction : an empirical study on a public service sector in Malaysia - Arawati Agus (Bangi : Fakulti Pengurusan Perniagaan, Universiti Kebangsaan Malaysia, 2003)
Laporan teknik hasil penyelidikan kod CC0282003
Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003
Keywords: Total quality management -- Malaysia