Arawati Agus <br/><br/>
TQM as a focus for improving overall service performance and customer satisfaction :  an empirical study on a public service sector in Malaysia / 
Arawati Agus 
 - Bangi :  Fakulti Pengurusan Perniagaan, Universiti Kebangsaan Malaysia,  2003 
 - 16 p. :  ill. ;  30 cm. 
<br/><br/> Laporan teknik hasil penyelidikan kod CC0282003 
<br/><br/>Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Malaysia