Mitroff, Ian I., <br/><br/>
Managing crises before they happen :  what every executive and manager needs to know about crisis management / 
Ian I. Mitroff and Gus Anagnos. 
 - xiii, 172 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814405630  RM100.30  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Communication in organizations.<br/>Strategic planning.