TY - BOOK ED - National Conference on Key Performance Indicators 2003 TI - Creating value-added performance towards competitive edge: National Conference on Key Performance Indicators, 21-23 October 2003, Pan Pacific Hotel, Kuala Lumpur PY - 2003/// CY - Kuala Lumpur PB - Intan KW - Organizational change KW - Management KW - Congresses KW - Organizational ER -