Greiner, Keith Roger <br/><br/>
A study of academic service quality and instructional quality in a Midwestern Higher Education environment / 
Keith Roger Greiner 
 - Des Moines :  Drake University,  2000 
 - 112 p. :  ill. ;  18 cm. 
<br/><br/>Thesis (Ph.D.) - Drake University, 200 
<br/><br/>References : p. 72-80 
<br/><br/><label>ISBN: </label> RM241.29 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Drake University--Dissertations
<br/><br/><label>Subjects--Topical Terms: </label><br/>Education, Higher--Evaluation--United States<br/>Quality assurance--United States<br/>Dissertations, Academic--United States