TY  - BOOK
AU  - Lankes,R.David
AU  - McClure,Charles R.
AU  - Kasowitz,Abby S.
TI  - Implementing digital reference services: setting standards and making it real 
SN  - 1856044629 (pbk.)
PY  - 2003///
CY  - London
PB  - Facet
KW  - Electronic reference services (Libraries)
KW  - Congresses
ER  -