McFarlan, Bill <br/><br/>
Drop the Pink Elephant :  21 steps to personal communication heaven / 
Bill McFarlan 
 - Oxford :  Capstone,  2003 
 - xi, 167 p. :  . ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>1841124796  RM60.10 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication