TY  - BOOK
AU  - Fournies,Ferdinand
TI  - Why customers don't do what you want them to do: 24 solutions to overcoming common selling problems 
SN  - 0071417508
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Sales personnel
KW  - Training of
KW  - Sales management
KW  - Selling
ER  -