TY  - ADVS
AU  - Wolff,Neal
TI  - Listening for understanding
PY  - 1991///
CY  - Lincoln
PB  - GPN
KW  - Communication in personal management
KW  - Personnel management
N2  - Uses a drama about an advertising account executive to show the need for managers to listen to employees in an empathetic, nonjudgmental manner. Alternate endings reveal different outcomes to problems depending on whether the supervisor was listening in a constructive manner
ER  -