Service quality management in hospitality, tourism, and leisure / 
Jay Kandampully, Connie Mok, Beverley Sparks, editors 
 - New York :  Haworth Hospitality Press,  2001 
 - xvii, 339 p. :  ill. ;  22 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0789007266 (hc : alk. paper)  RM281.20 
<br/><br/><label>LCCN: </label>00-027256 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>Tourism--Management<br/>Leisure industry--Management