TY  - BOOK
AU  - Kouzes,James M.
TI  - Credibility: how leaders gain and lose it, why people demand it 
SN  - 0787964646 (alk.paper)
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Leardership
KW  - Executive ability
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
ER  -