Encouraging the heart : a leader's guide to rewarding and recognizing others - Kouzes, James M., 1945-; Posner, Barry Z. (San Francisco : Jossey-Bass, 2003)
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice
Includes bibliographical references (p. 177-186) and index
Keywords: Leadership; Executive ability; Interpersonal relations; Incentives in industry; Performance awards; Employee motivation