TY - BOOK AU - Hlupic,Vlatka TI - Knowledge and business process management SN - 1591400368 PY - 2003/// CY - Hershey, PA PB - Idea Group Pub. KW - Knowledge management KW - Business KW - Data processing KW - Management KW - Electronic commerce KW - Information resources management KW - Management information systems N1 - Includes bibliographical references and index ER -