TY  - BOOK
AU  - Marcus,Robert
AU  - Watters,Beverley
TI  - Collective knowledge: intranets, productivity, and the promise of the knowledge workplace 
SN  - 0735614997
PY  - 2002///
CY  - Redmond, Wash.
PB  - Microsoft Press
KW  - Intranets (Computer networks)
KW  - Industrial productivity
N1  - Includes bibliographical references (p. 217-220) and index
ER  -