TY  - ADVS
ED  - Service Quality Institute,
TI  - Service first
PY  - 0000///[n.d.]
CY  - Bloomington, Minneapolis,
PB  - Service quality Institute
KW  - Customer services
KW  - Customer satisfaction
KW  - Quality assurance
N1  - vol. 1; Your key to customer satisfiction -; vol. 2; Teamwork development -; vol. 3; Handling complaints and the irate customer -; vol. 4; The language of positive communication -; vol. 5; Effective questioning and listening -; vol. 6; Exceeding customer expectations -; vol. 7; Value-added service -; vol. 8; Effective telephone techniques -; vol. 9; The art of satisfying customers -; vol. 10; Service recovery -; vol. 11; Empowerment -; vol. 12; Total quality service
N2  - Helping employees become the best they can be
ER  -