Service first  [videorecording] / 
Service Quality Institute 
 - Bloomington, Minneapolis, :  Service quality Institute,  [n.d.] 
 - 12 videocassettes (VHS) (20 min. each) :  sd., col. ;  1/2 in. 
<br/><br/> Your key to customer satisfiction -  Teamwork development -  Handling complaints and the irate customer -  The language of positive communication -  Effective questioning and listening -  Exceeding customer expectations -  Value-added service -  Effective telephone techniques -  The art of satisfying customers -  Service recovery -  Empowerment -  Total quality service  vol. 1.  vol. 2.  vol. 3.  vol. 4.  vol. 5.  vol. 6.  vol. 7.  vol. 8.  vol. 9.  vol. 10.  vol. 11.  vol. 12. 
<br/><br/> Helping employees become the best they can be 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer satisfaction<br/>Quality assurance