TY  - BOOK
AU  - Denham,Jennifer
AU  - Mohd. Rizal Saidin
TI  - Mengendali aduan pelanggan: mengubah cabaran kepada peluang 
SN  - 9832473845
PY  - 2003///
CY  - Petaling Jaya
PB  - Prentice Hall Pearson Education Malaysia
KW  - Consumer complaints
KW  - Consumer behavior
KW  - Consumer relations
KW  - Consumer services
KW  - Management
N1  - Rujukan : p. 241-242
ER  -