TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with people you can't stand: how to bring out the best in people at their worst 
SN  - 0071379444 (acid-free paper)
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Psychology, Industrial
UR  - http://www.loc.gov/catdir/description/mh024/2002278496.html.
ER  -